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“I bought some chains that their online search system said would fit my tires. When I got them, it was not even close. No chance they would fit my tires, so I emailed them about what to do and offered to exchange them for an appropriately sized set and pay the difference in price, but I would not pay for return shipping or the shipping of the replacement set because their system said they would fit.
They responded that their website stated in multiple places that their chain sizing is not suited for knobby off-road tires (like mine) even though they have photos of their chains on BF Goodrich KO-2 off-road tires. One reference was to their FAQs page...why would I ever go there unless I have a question, which I did not? The other reference reads as follows:
"Not recommended for off-road, mud, plowing, diesel, or heavy duty trucks."
They told me that this sentence states that the tires are not meant for mud tires, which is the category they are classifying my tires after sending them photos. OK, but that's not what this sentence says according to basic grammar. The first three conditions (off-road, mud, plowing) are best read as activities that you should not do when using these chains (i.e. don't use them when off-road, in mud or plowing). The last two conditions (diesel or heavy duty trucks) clearly describe the type of truck they should not be used with. As I would not be using the chains off-road, in mud or for plowing, and my truck is an F-150, I saw no conflict or reason to check the FAQs. If you want to be a total grammar Nazi then the sentence really reads that the chains should not be used for off-road trucks, mud trucks, plowing trucks, diesel trucks, or heavy duty trucks. Again, none of these apply to me. Regardless, the wording is exceptionally poor, unclear and does not accurately represent the information that the seller intended to convey. I tired to explain this to them and offered better language so that future customers would not make the same mistake I made, but they didn't care.
In addition to all this, the tag on the chain bag had a list of tires sizes that this set was intended to fit. Guess what...my tire size was not on this list. So, regardless of the terribly written language above, the chains were not intended for my tire size in the first place! They sent me chains that would have never fit!
I explained all this to them and that I would accept nothing less than a full refund (they have a 25% restocking fee) and I would not pay for return shipping. Their counter offer was to make me a set of custom chains and charge me the difference. They said that custom chains are usually about $90 - $125, and that seemed reasonable to me. When I gave them the dimensions of my tires, they quoted $169.95 - $249.95, depending on the type of chain. By now, I was getting mad. CLASSIC BAIT AND SWITCH SCAM.
So I wrote them the following email, exactly as follows:
"That's a lot more than $90-$125.
Looks like we have 2 options:
1) Refund and a shipping label to return the product.
2) I contact PayPal and AMEX to credit my account. And I keep the chains.
Your call."
They sent me a return label , which is a legal acceptance of my terms, so I sent the chains back. Today I got a credit notice from Paypal for $63.25 on the $107.40 purchase. So not only did they not give me a full refund, they also deducted the original AND return shipping charge.
These people are totally dishonest scum. DO NOT BUY FROM THEM.